What is Air India's refund policy?
  • 30 May, 2024
  • Travel tips
  • Travomint

Gather firm knowledge to get a refund from Air India.

Visiting your selected destination with Air India is always a beneficial option as they provide plenty of services, different fares for different classes, miles earned while traveling, special assistance for disabled passengers, etc. After making the flight reservation with Air India, if you get any issues or if you are unable to travel due to problems like the weather is not convenient for traveling, health issues, the purpose of booking getting canceled, etc., then in such a situation, you will also get the option to cancel the flight and apply for the refund. The earlier you apply for the refund, the less you will need to pay the cancelation charges. If you do not have information about refund instructions, the process to apply for a refund, etc., then you can also go through the information below. 

What is Air India's refund policy?

Air India provides several refund policies, which you must follow. In those policies, the airline clearly mentions whether you are eligible to get a refund. If you do not have information about Air India's refund policies, you will need to go through the below. 

  • If you have first-class bookings, you can cancel the flight without paying charges, but only if you do that within 24 hours of booking. After closing that free window, they must pay the cancelation charges to get the refund. 
  • On the departure date, if the airline delays the flight for more than three hours due to its own issues, such as fewer staff or technical problems, you are eligible to apply for a complete refund. But if the delay occurs due to natural matters, you will need to pay the cancelation charges.
  •  After booking with Air India, if you have any medical issues, you must show genuine health-related documents to cancel the flight, and you are eligible for a complete refund. 
  • If you have Star Alliance reward tickets and cancel them within 24 hours of booking, you are eligible for a complete refund. 
  • Booking done through voucher or offer will be refunded in the form of a coupon.

How do I get a refund from Air India? 

There are different options for applying for a refund on Air India, but the most preferable option is to use their official website. This option will help you avoid hidden charges, and you can apply for it from anywhere whenever you want, as this option is available for 24 hours. If you want to use this online medium to apply for a refund, use the points mentioned below. 

  • Search for the official website of Air India 
  • Now open the manage booking and mention your PNR number or last name
  • Following that, you need to choose the cancel flight option and mention the reason for cancelation
  • Further, you must find out the refund form and fill that with genuine details
  • Next, if there are any charges available, then pay them, and you will get the email of successfully applying for the refund 

Can I contact Air India to apply for a refund?

You can also communicate with the Air India customer service team to apply for a refund. While connecting with them, you will also know about the refund policies, charges for cancelation, time is taken to get a refund, etc. You need to communicate with a representative and provide complete booking details, and they will help you apply for a refund. To speak with them, you need to call this number 1 (888) 634 1407 and then choose the language you want assistance with; from the IVR options, select one related to the queries.

How long does it take to get the refund from Air India?

The time taken to get a refund from Air India varies depending on the destination and mode of payment you select while making the bookings. If you make the payments using any card, you will get the refund within 08 to 10 working days, and if you use any alternative mode, you will get the refund within 15 working days. 

With the help of the above information, you will know the details to get a refund from Air India. Still, if you have any queries related to Air India refund instructions, then you can also reach out to the official website of Air India or approach their social media handles, as their executives regularly post updates there.