How to Claim Compensation for a Delayed Flight on Etihad Airways
  • 04 Jul, 2024
  • Travel tips
  • Travomint

How to Claim Compensation for a Delayed Flight on Etihad Airways

Flight delays at the airport from more than 3 to 4 hours before the departure time; due to this, you are worried about does Etihad offers compensation for delayed flights or not, so, as per the rules of Etihad Airways, you can claim compensation for a delayed flight easily but have to meet with its eligibility, which you can get it by the down points. So, check how long your flight was delayed. You're generally eligible for compensation if the delay was:

  • At least 3 hours within the EU
  • At least 5 hours elsewhere (including India) 

Ensure the delay wasn't caused by extraordinary circumstances, such as bad weather, air traffic control issues, or security risks.

Consequently, there are two main factors to consider when claiming compensation for a delayed Etihad Airways flight:

Delay Length: You'll generally be eligible for compensation only if your flight arrives at your final destination 3 hours or more behind schedule.

Reason for Delay: The delay cannot be caused by extraordinary circumstances beyond Etihad's control. This includes bad weather, air traffic control issues, and security threats.

So, there is detailed info about the compensation you might be entitled to under EU regulations (which may apply depending on your departure and arrival locations):

Delay between 3 and 4 hours: Up to €250 for flights up to 1,500 km, €400 for flights between 1,500 and 3,500 km, and €600 for flights exceeding 3,500 km.

Delay of 5 hours or more: Up to the abovementioned amounts, or a full refund for the ticket price if you choose not to travel.

Methods to claim compensation for a delayed flight on Etihad Airways

There are several ways to claim compensation for a delayed flight on Etihad Airways, which you can apprehend by getting through the down modes:

Claim Compensation by Claim form: You can access the claim by claim form, which is available online, and you can obtain it by following the steps:

  • Open the Etihad Airways site on your search engine
  • Find the manage booking section
  • Add the booking reference code and surname, and continue to search
  • Look for the claim option, and tap on the claim compensation form,
  • there, you may enter all the requisite details in the form while adding the prior details
  • Move to submit it, get its Confirmation on your phone, and obtain it in 21 business days.

Claim Compensation by Call: Etihad also has another mode to claim compensation. You may dial 1 (877) 690-0767 and wait to connect with the person. Request compensation from the airline person, share the appropriate details with the agent and obtain it within 21 working days. 

Claim compensation at the airport: In addition, you can easily get compensation at the airport; for that, you may visit the airport counter and request compensation for the delayed flight. Moreover, if you are eligible, you can get it after doing all the formalities. 

How to use the etihad compensation voucher?

You can use the Etihad Compensation voucher by going through the steps that are:

  • If the voucher is intended to book flights, you can visit Etihad Airways' official website.
  • Should the voucher be for other services (like extra baggage, seat selection, etc.) or upgrades, these can be added during or after booking your flight. 
  • Navigate to the 'Manage my Booking' section on the Etihad website, 
  • If you need help with proceeding or if the website isn't accepting your voucher, the best course of action is to contact Etihad's customer service directly. 
  • Once you've successfully used your voucher, keep Confirmation of the booking or service upgrade.

Hence, if you want to know more about it, you may continue to speak with the direct agent at 1 (877) 690-0767 for solving issues.