What is Bangkok Airways' refund policy?
  • 17 Sep, 2024
  • Travel tips
  • Travomint

What is Bangkok Airways' refund policy?

Bangkok Airways is one of the renowned airlines and is always going to be known when it comes to its rules and the services it offers to passengers in flight. However, when you booked an online ticket with Bangkok Airways and due to last-minute traveling inconveniences, if you were having trouble and want to cancel your flight ticket. Then you need not worry about these scenarios because the online ticket cancelation procedure is going to be relatively easy and fast, but if you face any type of issue in canceling a ticket online, then you could request it through a customer care representative via call. But, before cancellation and refunds for Bangkok Airways tickets, you should look at the information below, which will give proper guidance on the canceled ticket refund policy for Bangkok Airways. 

Essential points to consider for Bangkok Airways refund policies:

  • If a passenger cancels the Bangkok Airways online booked ticket within 24 hours of purchase, then the airline is entitled to issue you a full refund for the flight ticket. 
  • Refundable and nonrefundable flight tickets at Bangkok Airways are going to get nominated for refunds for the flight ticket, and for both, you will have to provide supporting documents. 
  • If a passenger cancels a Bangkok Airways flight ticket after 24 hours of booking, you will have to pay a penalty for the flight ticket. 
  • The refund request made by the passenger at Bangkok Airways will be handled according to the purchase ticket type; for example, if the ticket is purchased via an online process, then refunds will take 7-10 business days. But, if the ticket is canceled at the airport and booked at the airport ticket counter, then under such circumstances, you will have to have the refunds processed within 15-20 working days. 
  • When a passenger books a flight ticket for Bangkok Airways via a third-party agent, changes, ticket cancellations, or refunds should be made at a third-party portal instead of the airline's official website. 

How to apply for Bangkok Airways' canceled ticket refunds online? 

If you want to apply for a canceled ticket refund at Bangkok Airways, you are requested to follow the online form procedure. To get assistance with a Bangkok refund of the canceled ticket, you must go through the following steps, which will be pretty beneficial. 

  • Visit the official website of Bangkok Airlines. 
  • Now, you will have to select the Manage My Booking tab
  • After this, enter your reservation ticket number/code along with the passenger's last name 
  • Next, press the search button, and you will have your flight ticket onscreen 
  • Select the ticket and proceed with the steps of the cancelation process 
  • Afterward, you need to tap over get refunds/check refund status. 
  • Tap over the form, and there you will have to fill the form with necessary ticket details. 
  • Choose the reason, describe it under 1000 characters, and click the finish button.
  • Eventually, your canceled ticket refund request will be processed, and the airline will send you a confirmation email with complete details.

Can I request a refund for Bangkok Airways' canceled ticket on the phone? 

When you were not able to request the Bangkok Airways refunds for the canceled ticket via online procedure. Therefore, now, to understand the second alternative that will help receive the canceled ticket refunds, you are supposed to contact the customer care agent. To call the Bangkok Airways customer care agent, you are required to use the telephone number +66-0-2270-6699 because, with the help of this number, you are supposed to follow the call prompts. Press the one that is going to get you the refund request assistance directly from the on-call agent. Select the call option as per your travel convenience, and you will have to discuss it with the agent to get a proper set of guidance for the refunds. 

Is it possible to request refunds for Bangkok Airways at the airport?

When you are having trouble with both services, like refunds online or via phone number, you are given the alternative way that will be in terms of airport. Approach the airport helpdesk counters, and this option is going to be entirely sustainable because when you approach the airport directly, you are required to share the necessary details with the agent. At last, the expert will help you with the assistance in terms of refund requests for Bangkok Airways flight tickets.